Privacy Policy

1. Introduction

Welcome to LookSei ("we," "our," or "us"). LookSei operates a digital platform that connects customers seeking professional drone services with certified drone pilots ("Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, mobile application, or use our services.

We are committed to protecting your privacy and ensuring the security of your personal information. This policy applies to all users of our platform, including customers seeking drone services and drone pilots offering services through our network.

By using LookSei, you consent to the data practices described in this Privacy Policy. If you do not agree with the practices described in this policy, please do not use our services.

2. Information We Collect

2.1 Personal Information You Provide

We collect information you voluntarily provide to us, including:

• Account Information: Name, email address, phone number, password, and profile information
• Professional Information (Pilots): FAA Part 107 certification details, insurance information, equipment specifications, portfolio samples, experience level, service areas
• Project Information (Customers): Project details, location requirements, budget preferences, timeline specifications
• Payment Information: Billing address, payment method details (processed through secure third-party payment processors)
• Communication Data: Messages sent through our platform, customer support interactions, feedback, and reviews
• Verification Documents: Government-issued ID, professional certifications, insurance certificates, business licenses

2.2 Information We Collect Automatically

When you use our services, we automatically collect certain information:

• Usage Data: Pages visited, time spent on pages, features used, search queries, referral sources
• Device Information: IP address, browser type, operating system, device identifiers, screen resolution
• Location Data: Approximate location based on IP address, precise location if you grant permission (for matching pilots with nearby projects)
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance user experience and analyze platform usage
• Performance Analytics: Platform performance metrics, error logs, crash reports

2.3 Information from Third Parties

We may receive information from third-party sources:

• Social Media Platforms: If you choose to link your social media accounts
• Background Check Providers: For pilot verification and safety screening
• Payment Processors: Transaction status and payment verification information
• Marketing Partners: Lead generation and referral information (with appropriate consent)

3. How We Use Your Information

3.1 Core Platform Services

• Facilitate connections between customers and drone pilots
• Process and manage service requests and project bookings
• Verify pilot credentials and maintain safety standards
• Enable secure communication between users
• Process payments and manage financial transactions
• Provide customer support and resolve disputes

3.2 Platform Improvement and Analytics

• Analyze platform usage to improve user experience
• Develop new features and enhance existing services
• Conduct research and analytics to optimize matching algorithms
• Monitor platform performance and identify technical issues
• Generate aggregated insights about market trends (anonymized data only)

3.3 Communication and Marketing

• Send transactional emails related to your account and bookings
• Provide important updates about our services and policies
• Send promotional communications about new features (with your consent)
• Respond to customer inquiries and provide support
• Conduct surveys and gather feedback to improve our services

3.4 Legal and Safety Compliance

• Comply with applicable laws and regulations
• Verify user identities and prevent fraudulent activities
• Enforce our Terms of Service and other policies
• Protect the safety and security of our users and platform
• Respond to legal requests and court orders

4. Information Sharing and Disclosure

4.1 With Other Users

We share certain information to facilitate our services:

• Pilot Profiles: Name, photo, credentials, equipment, service areas, ratings, and portfolio samples are visible to potential customers
• Customer Information: Project details and contact information are shared with matched pilots
• Reviews and Ratings: User-generated reviews and ratings are publicly displayed
• Communication: Messages sent through our platform are accessible to relevant parties

4.2 With Service Providers

We work with trusted third-party service providers who assist us in operating our platform:

• Payment Processors: Stripe, PayPal, and other payment service providers
• Cloud Services: Amazon Web Services, Google Cloud Platform for data storage and processing
• Communication Services: Email service providers, SMS gateway providers
• Analytics Providers: Google Analytics, Mixpanel for usage analytics
• Background Check Services: For pilot verification and safety screening
• Customer Support: Help desk and support ticket management systems

4.3 Legal and Safety Disclosures

We may disclose your information when required by law or to protect safety:

• In response to valid legal requests, subpoenas, or court orders
• To comply with applicable laws and regulations
• To protect the rights, property, or safety of LookSei, our users, or others
• To prevent or investigate fraud, security breaches, or illegal activities
• In connection with a merger, acquisition, or sale of assets (with user notification)

4.4 Aggregated and Anonymized Data

We may share aggregated, anonymized data that cannot identify individual users for research, marketing, and business development purposes. This includes industry reports, market trends, and usage statistics.

5. Data Security

5.1 Security Measures

We implement comprehensive security measures to protect your personal information:

• Encryption: All data transmission is encrypted using TLS/SSL protocols
• Data Storage: Personal information is stored in encrypted databases with restricted access
• Access Controls: Employee access to personal data is limited based on job requirements
• Regular Audits: We conduct regular security audits and vulnerability assessments
• Incident Response: We maintain an incident response plan for security breaches
• Third-Party Security: All service providers undergo security vetting and must meet our security standards

5.2 Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

• Active Accounts: Information is retained while your account remains active
• Inactive Accounts: Account data may be retained for up to 3 years after last activity
• Transaction Records: Financial and transaction data is retained for 7 years for tax and legal compliance
• Support Communications: Customer support interactions are retained for 2 years
• Marketing Data: Marketing communications preferences are retained until you unsubscribe

5.3 Data Breach Notification

In the event of a data breach that affects your personal information, we will notify you and relevant authorities within 72 hours of discovery, as required by applicable law. We will provide information about the nature of the breach, potential risks, and steps we are taking to address the issue.

6. Your Rights and Choices

6.1 Account Management

• Access: You can access and review your personal information through your account settings
• Update: You can update your profile information, contact details, and preferences at any time
• Delete: You can delete your account, which will remove your personal information (subject to legal retention requirements)
• Export: You can request a copy of your personal data in a portable format

6.2 Communication Preferences

• Email Marketing: You can opt out of promotional emails by clicking unsubscribe links
• Push Notifications: You can disable push notifications through your device settings
• SMS Messages: You can opt out of SMS communications by replying STOP
• In-App Notifications: You can manage notification preferences in your account settings

6.3 Privacy Rights (GDPR, CCPA, and Other Laws)

Depending on your location, you may have additional rights:

• Right to Know: Request information about the personal data we collect and how it's used
• Right to Delete: Request deletion of your personal information
• Right to Correct: Request correction of inaccurate personal information
• Right to Portability: Request a copy of your data in a machine-readable format
• Right to Opt-Out: Opt out of the sale or sharing of personal information
• Right to Non-Discrimination: You will not be discriminated against for exercising your privacy rights

6.4 How to Exercise Your Rights

To exercise your privacy rights, please contact us at privacy@looksei.com or through your account settings. We will respond to your request within 30 days and may require identity verification to protect your information.

7. Cookies and Tracking Technologies

7.1 Types of Cookies We Use

• Essential Cookies: Required for basic platform functionality and security
• Performance Cookies: Help us understand how users interact with our platform
• Functional Cookies: Remember your preferences and personalize your experience
• Marketing Cookies: Used to deliver relevant advertisements and measure campaign effectiveness

7.2 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our platform. Most browsers allow you to view, manage, and delete cookies through their settings menu.

7.3 Third-Party Analytics

We use third-party analytics services like Google Analytics to understand user behavior and improve our platform. These services may collect information about your use of our platform and other websites. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

8. International Data Transfers

LookSei is based in the United States, and your information may be transferred to, stored, and processed in the United States and other countries where our service providers are located. These countries may have data protection laws that differ from your country of residence.

When we transfer personal information from the European Economic Area (EEA) or United Kingdom to other countries, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions by the European Commission
• Appropriate certifications and codes of conduct

9. Children's Privacy

Our services are not intended for children under 13 years of age (or 16 in the EEA). We do not knowingly collect personal information from children under these ages. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

To use our services as a drone pilot, you must be at least 18 years old and hold a valid FAA Part 107 Remote Pilot Certificate. Customers must also be at least 18 years old to enter into service agreements.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Notify you by email (if you have provided an email address)
• Post a notice on our platform
• Update the "Last Updated" date at the top of this policy
• For significant changes, provide at least 30 days' notice before the changes take effect

Your continued use of our services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We are committed to resolving any privacy concerns promptly and will respond to your inquiry within 30 days. For urgent privacy matters, please mark your communication as "URGENT PRIVACY MATTER."